Automotive Service Advisor

Service Advisor

Location: Hatfield

Salary: Basic from £30,000-£34,000 + uncapped bonus OTE £45k plus

Hours: Monday–Friday, 08:00–18:00 (1-hour lunch) Saturday: 08:30–16:00 (on rota, 1 in 4 weekends)

About the Role

We are seeking an experienced and customer-focused Service Advisor to join our successful dealership team. This is a fantastic opportunity for a motivated individual who enjoys working in a fast-paced environment, providing exceptional service, and building long-term relationships with customers.

Key Responsibilities

• Greet customers professionally and act as their main point of contact throughout the service process.
• Accurately book vehicles in for service and repair work, ensuring workshop schedules run smoothly.
• Provide clear explanations of service and repair requirements, costs, and estimated completion times.
• Liaise with technicians and parts departments to ensure a seamless customer experience.
• Maintain accurate records of customer interactions and vehicle history.
• Upsell additional products or services where appropriate to enhance the customer experience.
• Ensure every customer leaves fully satisfied with the service provided.

About You

• Proven Service Advisor experience within a franchised dealership or reputable independent garage.
• Excellent communication and customer service skills.
• Strong organisational abilities with attention to detail.
• A proactive, positive attitude and ability to work under pressure.
• A full UK driving licence.
• Candidates from non-automotive sales roles will not be considered for this position — Service Advisor experience within the motor trade is essential.

What’s on Offer

• Competitive basic salary
• Uncapped OTE potential of up to £9,600 per year
• Monday to Friday schedule with a fair 1 in 4 Saturday rota
• Ongoing training and manufacturer support
• Excellent career development opportunities within a growing group

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