Product Manager – Innovation

Responsibilities

• Build strong relationships with priority clients through regular site visits, technology health checks and proactive performance discussions.
• Identify opportunities to improve existing technology solutions and propose practical enhancements or new approaches.
• Pilot new and innovative digital and AI solutions at site level, measuring impact and scaling successful ideas across the business.
• Act as a bridge between business needs and technical delivery, ensuring innovation is practical, scalable and commercially impactful.
• Own and manage product roadmaps and backlogs, translating insights into clearly prioritised requirements.
• Work closely with Customer Technology, Retention, Development, Security and Service teams to align delivery with the strategic roadmap.
• Identify and evaluate emerging innovation and AI opportunities to enhance service delivery, efficiency and client experience.
• Represent the business at technology and innovation events, bringing back insights to strengthen the innovation strategy and narrative.
• Support retention bids by linking continuous improvement and innovation to future technology propositions.

Qualifications

• Proven experience in product management, ideally within digital, operational technology or multi‑site environments.
• Strong stakeholder management and client‑facing skills, with confidence engaging both technical and non‑technical audiences.
• Experience translating business needs into clear, actionable technical requirements.
• Track record of leading pilots, managing product roadmaps and working cross‑functionally.
• Solid experience with digital and AI‑enabled products, including an understanding of AI capabilities, limitations and ethical considerations.
• Natural curiosity and passion for innovation, with the ability to turn bold ideas into practical, value‑driven solutions.
• Confidence to work independently, influence others and challenge existing ways of working.
• Willingness to spend time on site, understanding front‑line challenges and shaping solutions that genuinely work in practice.

Benefits

• Free, tasty meals on the workplace premises.
• Flexible working, including part‑time roles.
• Generous holiday allowance of 33 days, with the option to buy more.
• Paid volunteering days.
• Career development and learning opportunities at all stages.
• Mental health support and wellbeing perks.
• Pension schemes and life assurance.
• Company car or car allowance.

Diversity and inclusion

At Elior, diversity and inclusion are core values. Different perspectives make us stronger and we encourage applicants from all backgrounds to apply.

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