Housing & Tenancy Support Coordinator in Poole)

Housing & Tenancy Support Coordinator

Location: Poole

Salary : £13,988 per annum

Vacancy Type: Permanent, Part Time (20 hours per week)

What You’ll Be Doing

• Deliver day-to-day housing and building management across supported living schemes
• Carry out vital health & safety and compliance checks, including fire safety
• Support customers to maintain tenancies, build independence, and achieve positive outcomes
• Manage rent accounts, including income collection, direct debits, and supporting benefit claims
• Respond to customer queries, feedback, and complaints with a focus on excellent service
• Complete assessments, sign‑ups, and tenancy processes for new and existing customers
• Work collaboratively with customers and partner agencies to develop housing plans and risk assessments
• Build strong partnerships with external stakeholders, including health, social care, and community organisations
• Identify and manage risks, including safeguarding concerns, ensuring compliance with all relevant policies
• Play a key role in maintaining occupancy levels and promoting available homes
• Participate in an out-of-hours on‑call rota

What We’re Looking For

We’re looking for someone who is both compassionate and driven, with a commitment to delivering excellent services.

Your experience and knowledge

• Experience working in housing, ideally with vulnerable adults or supported living services
• Understanding of housing processes, benefits, and tenancy management
• Strong IT, numeracy, and administrative skills

Your skills and attributes

• A motivated self‑starter who can manage their own workload effectively
• Excellent communication and interpersonal skills, able to adapt to different audiences
• Strong problem‑solving skills with a practical, solution‑focused mindset
• Passion for customer‑focused services and co‑production
• Ability to build effective relationships with colleagues, customers, and external partners
• Willingness to participate in an on‑call rota

Appointment to this role will be subject to a satisfactory references, a satisfactory DBS, and possession of a valid Right to Work document.

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