Field Service Engineer 2

Location

M4 corridor – primarily covering Slough, Reading, Basingstoke, Farnborough, Oxford areas. Flexibility to support other southern locations when required.

Overview

At Dell Technologies, our Field Service team is integral to providing seamless, responsive, and customer‑focused service. As a Field Service Engineer on our Product Services team, you will take your technical skills to customer sites, handling everything from installation and configuration to maintenance, troubleshooting and repair.

Key Responsibilities

• Apply your technical support expertise to resolve customer issues whilst working closely with peers and internal SMEs to increase knowledge and resolve customer issues.
• Identify and provide resolutions to technical problems.
• Use troubleshooting tools, content and analytical practices to help determine the best way to resolve identified and unidentified problems.
• Responsible for on‑site installation, configuration, implementation, integration, maintenance, troubleshooting and repair of company and multi‑vendor systems solutions, which may include hardware, software and networking products as well as operating systems.
• Serve as company liaison with customers on administrative and technical matters.
• Interpret customers’ needs and clarify if the responsibility for problem resolution falls to sales personnel, customer support reps or engineers.

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