Compliance Monitoring Manager

Job Profile Summary

Chaucer Group is an international group of insurance & reinsurance entities with locations in London, Dublin, Copenhagen, Bermuda, Dubai, Singapore, Miami and Sydney. This role forms part of the Group Compliance function’s leadership team, responsible for the Compliance Monitoring sub‑team and a core part of delivering and developing the group compliance framework across its jurisdictions.

Responsibilities

• Design, implement and oversee the annual Compliance Monitoring plan, providing independent assurance to senior management and the Board that regulatory risks are effectively managed.
• Lead and develop a team of compliance monitoring specialists, delivering assurance via risk‑based reviews, thematic reviews and controls testing.
• Oversee the planning, execution and reporting of monitoring work to senior management and governance committees.
• Track and remediate compliance monitoring findings, working closely with business owners and group functions to ensure appropriate controls improvements.
• Act as a central liaison between the 1st and 3rd lines of defence within the Group.
• Coordinate with Internal Audit and Risk functions to ensure effective coverage of key issues and avoid duplication.
• Produce high‑quality management information on compliance monitoring performance and trends.
• Maintain and develop compliance monitoring processes and methodologies.
• Manage and develop compliance team members, supporting their career paths.
• Develop and maintain strong relationships with relevant Chaucer departments.

Skills and Competencies

• Competent within the specific job role, aware of all technical requirements and able to apply these pragmatically.
• Knowledge of DISP, Lloyd’s Complaints Handling Code, and international complaints handling regulatory requirements.
• Flexible and quick to learn – able to undertake tasks and projects outside immediate role.
• Strong business judgement, able to maximise success and perceive impact on the wider business.
• Strategic thinker who considers the “bigger picture” and consequences to the wider business context.
• Effective team leader, communicating clearly and encouraging junior staff through direction, delegation and management.
• Commitment to high quality standards and ability to produce robust work.
• Decision maker who uses factual information and sound judgement.
• Collaborative, building good working relationships based on cooperation, support and trust.
• Resilient, able to undertake hard work and maintain social, organisational and ethical norms.
• Excellent communication skills, able to present ideas clearly and persuade others.

Experience

• London insurance market compliance and complaints handling experience.
• Experience with UK insurance regulatory regime.
• Experience with Lloyd’s Managing Agency.
• Management / supervisory experience.
• Familiarity with risk management issues.

Education

2.1 Degree or better (or equivalent).

Diversity & Equality

Chaucer is committed to diversity, actively values difference and respects people regardless of any protected characteristics.

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