Deputy Manager

Contract | Civic Recruitment Limited | United Kingdom

Posted On 11/06/2026

Job Description

Summary

As a Deputy Manager, you will oversee the daily operations of Olive Morris Court, ensuring high-quality accommodation for residents facing multiple disadvantages. You will lead your team to deliver intensive, trauma‑informed interventions in housing, health, wellbeing, and employment, aiming for positive outcomes and resident transition from the service. Your role includes supporting, training, and supervising Project Workers to foster a high‑performing service with a unified vision, and developing and monitoring key outcomes while communicating the service’s vision and aims in collaboration with local partners, residents, and stakeholders.

Responsibilities

• Create, review, and manage staff rotas to ensure 24/7 service provision.
• Provide advice and assistance to project workers for high‑quality casework.
• Model and share best practices in move‑on planning, relational support, incident handling, risk management, and trauma‑informed practice.
• Maintain expertise in homelessness issues, housing options, and working with clients with complex needs.
• Share responsibility for rapid move‑on, overseeing cases, and organizing case conferences or Team Around Me (TAM) as needed.
• Evaluate staff performance, including probationary assessments, performance appraisals, and managing sickness absence in line with Council policies.
• Provide regular support and supervision of staff according to service needs and policies.
• Keep accurate records of staff, leave, and sickness.
• Promote learning and development, identify staff training needs, and make recommendations for the team and individuals.

Requirements

• Experience in managing a staff team and clients with complex needs, including mental health and substance misuse.
• Personal experience or understanding of issues affecting vulnerable homeless individuals or those at risk of homelessness.

Additional Information

• Working hours: 36 hours per week
• Location: 332 High Rd, London, N15 4BN, United Kingdom
• The role requires a DBS check.
• We work on a bi‑weekly payment schedule.

#J-18808-Ljbffr…