IT Service Management Analyst: Lead Change & Major Incidents

Fruition Group is seeking an IT Service Management Analyst in Leeds to manage IT service delivery across a growing enterprise environment. You’ll handle Major Incident and Change Management processes, ensuring operational readiness and compliance. The role requires a strong foundation in ITIL practices and experience with Service Management platforms like Jira.

Offering stability and professional development opportunities, this position promotes continuous improvement and involves leading initiatives aligned with ISO20000 and ISO27001 standards.

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