Information, Advice and Guidance (IAG) Coordinator
Location: Isle of Wight Youth Trust, Newport and across the Isle of Wight community
Hours: Full Time, 37.5 hours per week
Contract: Fixed Term
Salary: (2a Entry): £29,799
Applications close: 12pm on Monday 20th July 2026
Interview date: Friday 24th July, including an Action Planning Exercise
Are you passionate about making sure young people get the right help at the right time? The Isle of Wight Youth Trust is seeking a motivated and experienced Information, Advice and Guidance (IAG) Coordinator to lead the delivery and development of our IAG service for young people aged 16–25.
In this role, you will combine direct support, service coordination and innovation, ensuring young people receive timely, accurate and personalised information, advice and guidance through a blended model of face-to-face and digital delivery. Working within a YIACS-informed, step-up / step-down framework, you will lead a small team of Hub Support Workers and use data, partnerships and youth voice to continuously improve the service.
Key Responsibilities
As our IAG Coordinator, you will:
- Lead the review and continuous improvement of IAG provision across all channels, including face-to-face support, calls, text chat, our website and community information kiosks
- Deliver tailored one-to-one IAG support, including assessment, action planning and review, helping young people access education, employment, training and community opportunities
- Provide line management, ongoing development support and quality assurance to a small team of Hub Support Workers
- Support triage, allocation and smooth transitions between services, so young people access the support they need at the right time, first time
- Work with our Comms team to develop and maintain an enhanced digital IAG offer, ensuring content is accurate, current and youth friendly
- Facilitate group sessions that build young people’s skills, confidence and engagement
- Lead effective use of our CRM system to record and track activity, manage demand and improve performance and reporting
- Work with the Hub and Clinical Leads to maintain our Matrix accreditation and work towards further quality standards
- Act as an ambassador for the Youth Trust, building multi-agency relationships and engaging with the Island community.
About You
We are looking for someone who has / is:
- Experienced in delivering Information, Advice and Guidance services, with experience of line management
- A strong communicator with excellent listening and relationship-building skills
- Empathetic, non-judgemental and youth-centred in your approach
- Knowledgeable about the challenges faced by young people, with a sound understanding of safeguarding, confidentiality and data protection
- Well organised, with strong case management skills and confident using IT systems, including CRM and MS Office
- Proactive, resilient and positive, with a solution-focused approach
- Collaborative and adaptable, comfortable working with partners and other agencies
- Qualified to GCSE level (or equivalent) in English and Maths
- A Level 3 IAG qualification, experience of supporting young people (16–25) with barriers to education, employment or training, or knowledge of trauma-informed practice would be highly beneficial.
About Us and Why Join Us
The Isle of Wight Youth Trust is the Island’s leading charity dedicated to the emotional wellbeing and mental health of children and young people. For over 40 years, we have provided free, confidential support to young people aged 5 to 25, offering counselling, mental health services, and a wide range of early intervention and prevention programmes. We are proud to be deeply rooted in the Island community, working in schools, community settings, and our dedicated Newport hub, and we are driven by a genuine belief that every young person deserves to thrive. Joining the IOWYT means becoming part of a passionate, values-led team where the work you do every day makes a tangible difference to young lives.
In addition to the satisfaction of working for a charity that genuinely changes young lives, we offer a competitive package of rewards and benefits, including:
- People’s Pension scheme
- Sovereign Healthcare Plan
- 26 days annual leave plus Christmas closure
- A dedicated wellbeing day each year
- Flexible working arrangements
- Employee Assistance Programme
- A variety of discounts
- Training and development opportunities
Additional Information
A full UK driving licence and enhanced DBS check (performed upon appointment) are requirements of the role. This is a fixed-term position which includes outreach, events and partnership working, and may involve occasional evening work.
The Youth Trust is committed to safeguarding and promoting the welfare of everyone we support.
Interested?
If you are passionate about helping young people move forward in their lives and want to be part of a team making a real difference in the community, we would love to hear from you. Please visit our recruitment portal to view the full job description and person specification and apply, submitting both your CV and a full covering letter. It is essential that you outline how you meet the requirements of the post against the person specification in your covering letter. Applications not made via the Youth Trust recruitment portal, or incorrectly submitted will not be considered. If you have any issues with uploading your documents or would like an informal conversation about the role, please contact recruitment@iowyouthtrust.co.uk
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