ICT Support Apprentice

Introduction: We are looking for a charismatic individual to join the team and gain an advanced level of IT knowledge. Core duties include disk encryption, backup management, and more.

What You’ll Do

• Managing ticket queues
• Experience on a busy service desk
• Office 365 deployment, maintenance and troubleshooting
• Google G‑Suite / Workspace maintenance and troubleshooting
• Windows Server 2016/2019 maintenance and troubleshooting
• macOS troubleshooting and deployment
• DNS management
• Azure AD and Active Directory
• Disk encryption
• Backup management
• Manage hardware and upgrades
• Site visits
• Customer service

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisational skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Analytical skills
• Team working

Qualifications

• GCSE – English – 4/C or above
• GCSE – Maths – 4/C or above

Working Arrangements

Week: Monday – Friday, 9:00am – 5:30pmDuration: 1 year 6 months

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