Head of Service Delivery & Customer Care

Wise is a global technology company, building the best way to move and manage the world’s money.As part of our team, you will be helping us create an entirely new network for the world’s money.We are looking for an experienced and hands-on Head of Sanctions Service Delivery to Lead our growing Operations Team.nCoach, develop and performance manage the team to drive a high performance culturen n~nHiring new staff as you build out your teamn n~nOwn demand and capacity planning for your team ensuring we have enough staff to support our customersn n~nManage service delivery ensuring your finger is always on the pulse with all queues and customers are not left waiting for responsesn n~nOwn the plan to develop Sanctions Operations team capabilities, strategic placement of staff across teams, skills and capacity over 12+ months, including skills mapping and training plans, leading significant cross-team projects requiring material decisions and content contribution as well as project managementn n~nProactively monitor process controls to ensure consistent performance ensuring any irregularity is investigated.nYou have project management and organisational skills and capability to handle multiple projects at one timen nnYou’re able to travel as needed.nAdditional language skills in one or more jurisdictions in which Wise has operations.We’re people building money without borders — without judgement or prejudice, too. nInclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.…