Property Manager (Residential Lettings)
Location: Richmond, Surrey
Salary: £33,000 – £38,000 per annum plus Performance Bonus
Hours: Monday to Friday, 9am-5:30pm – 8.5 hours per day (including 1-hour lunch break) with some Saturdays 9am-3pm (a day off in the week is provided)
Holiday: 20 days initially (rising to 25 days) plus Bank Holidays
Start Date: Immediate start available (Latest start: late August / early September 2026)
About the Role
We are seeking an experienced and driven Residential Property Manager to oversee the daily operations of a busy property management department. In this role, you will manage a dedicated portfolio of residential properties, balancing hands‑on maintenance coordination, strict legal compliance, and exceptional customer service. This is an excellent opportunity for a professional who thrives in a fast‑paced environment and enjoys building strong relationships with landlords, tenants, and contractors.
Key Responsibilities
- Daily Operations: Manage the day-to-day running, general administration, and electronic record-keeping for your assigned portfolio.
- Maintenance + Projects: Coordinate contractors for daily reactive repairs and oversee major refurbishment projects.
- Compliance Management: Ensure all properties meet strict UK statutory regulations, specifically tracking and renewing EPCs, EICRs, and Gas Safety Certificates (GSI).
- Property Inspections: Carry out routine site visits to identify maintenance or compliance issues, implementing swift corrective actions.
- Tenancy Lifecycle: Manage end-of-tenancy processes, including check-outs, deposit negotiations, and property turnarounds.
- Conflict Resolution: Act as the primary point of contact to handle complex queries, tenant complaints, and landlord updates professionally.
- Financial Administration: Process contractor invoices accurately into our property management software and prepare regular operational reports.
What We Are Looking For
- Experience: Proven property management experience within a residential lettings environment is essential, or experience working in the building industry managing building issues and liaising with the relevant parties/stakeholders.
- Qualifications: ARLA Level 3 qualification is highly desirable, though not essential for candidates with strong industry experience.
- Communication: Exceptional verbal and written English, with the ability to build trust and resolve disputes confidently.
- Skills: Strong administrative skills, great attention to detail, and proficiency in MS Word, Excel, and Outlook.
- Attributes: A smart, well-presented team player who can also work autonomously.
- Licence: A clean, valid driving licence is required to conduct property inspections.
What We Offer
- Competitive base salary up to £38k plus bonus potential.
- Growing holiday allowance from 20 to 25 days over time.
- A supportive, collaborative team environment.
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