Kings Sports Bar Manager – Leicester Square, London

About the Job

You will be a passionate, dynamic and experienced Sports Bar Manager to lead our team and create an exciting, high‑energy environment for sports fans from all aspects of sports. You will be sports‑obsessed (yes, really!). The ideal candidate is passionate about hospitality, knowledgeable about food and beverage operations, skilled at managing a fast‑paced bar setting and has a thorough knowledge of all sports. You will be responsible for overseeing daily operations, ensuring exceptional customer service and driving sales while maintaining a fun and safe atmosphere.

Responsibilities

• Lead and manage a team of bar staff, providing guidance, training, and performance evaluations.
• Develop and implement operational strategies to enhance bar efficiency and guest satisfaction.
• Monitor and maintain appropriate levels of bar inventory, including beverages, supplies, and equipment.
• Create and promote sports‑related events, viewing parties, and local partnerships.
• Engage with customers and sports fans through social media and promotions.
• Build relationships with local fan groups to drive attendance.
• Maintain cleanliness and organization of the bar area, ensuring compliance with health and safety regulations.
• Handle guest inquiries, concerns, and feedback, resolving issues promptly and professionally.
• Implement and enforce company policies and procedures to uphold service standards.
• Collaborate with other departments to coordinate events, promotions, and special bar‑related activities.
• Recruit, train and supervise bar and restaurant staff to deliver excellent service.
• Create and manage employee schedules to optimise efficiency and labour costs.
• Motivate and coach team members, fostering a positive and professional work environment.
• Handle conflict resolution and staff management.
• Be fully accountable for the Profit and Loss account for King’s Sports Bar.
• Implement and drive a guest‑obsessed venue where KPIs and measures are driven to success.
• Spearhead key events and drive brand partnerships with key suppliers.
• Secure marketing support and unique selling points to drive key events.
• Work with the marketing team to promote in‑house events, seasonal offers, and customer engagement initiatives (e.g., digital darts).
• Identify and implement upselling and cross‑selling opportunities to drive food and beverage sales.

Qualifications

• Aged 18 or above and have the right to work in the UK.
• Willingness and flexibility to work nights, evenings, weekends, and shifts that coincide with a 24/7 trading week.
• Ability to spend a large portion of the shift on feet, working directly with the public.
• Passion for hospitality and a thorough knowledge of food and beverage operations.
• Experience managing a fast‑paced bar setting and knowledge of all sports.

Service Behaviours

• On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
• Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution‑oriented demeanour that fosters a welcoming and energetic environment.
• Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
• Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.

Benefits

• Competitive pay.
• Discounts and perks across travel, retail, hospitality and wellbeing.
• Company pension scheme and life insurance cover.
• Discount on food and non‑alcoholic beverages across all venues.
• Season ticket loan and cycle‑to‑work scheme.
• Refer‑a‑friend bonus reward.

#J-18808-Ljbffr…