Overview
Case Administrators support probation teams in keeping the public safe and helping offenders turn their lives around. This role is vital to the delivery of community and court-based services.
Responsibilities
- Ensure all processes run efficiently and systems are maintained properly
- Collate and prepare probation information for case files
- Handle enquiries from colleagues, agencies and people on probation in a busy environment using strong communication skills
- Support probation staff across a variety of settings, including PDUs, courts and prisons
Qualifications & Experience
Essential:
- Empathetic, patient and organised with strong communication skills
- Experience in an administrative or customer service role
- Knowledge of or experience with probation, court or community services is desirable
- Ability to work independently and as part of a team
Salary & Pay Progression
Your starting salary will be £24,645 per year. The Probation Service offers annual pay progression through a Competency Based Framework (CBF) that enables movement up the pay band as competence grows.
Working Arrangements & Hours
Mon‑Fri 9:00 am – 5:00 pm, 37 hours per week. Hybrid working arrangements are available where business need allows. Role is based within the West Midlands region in various locations such as Bolton, Cannock, Newcastle‑under‑Lyme, etc. A locational reserve list will be maintained for up to 12 months.
Benefits
- Annual leave of 25 days on appointment, increasing to 30 days after five years’ service; pro‑rata leave for part‑time posts
- Private pension through the Local Government Pension Scheme (LGPS) via the Greater Manchester Pension Fund (GMPF)
- Extensive training and development opportunities
- Family‑friendly policies and flexible benefits (e.g., voluntary benefits, retail vouchers)
- Paid maternity, paternity and adoption leave
- Free annual sight tests for users of computer screens
Right to Work in the UK & Nationality Rules
You must have the right to work in the UK and Civil Service. This role is not eligible for a new Skilled Worker visa.
This job is broadly open to the following groups:
- UK nationals
- Nationals of the Republic of Ireland
- Nationals of Commonwealth countries who have the right to work in the UK
- Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre‑settled status under the EUSS
- Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members who have made a valid application for settled or pre‑settled status under the EUSS
- Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals and certain family members of Turkish nationals who have accrued the right to work in the Civil Service
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