Sales Associate
The Sales Associate is the front‑line ambassador of the Coach brand. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily store operations.
Key Responsibilities
- Represent Coach as a brand ambassador, adhering to Coach Guide to Style and Service standards.
- Build lasting client relationships through personalized styling, product expertise, and fashion advice.
- Drive sales through cross‑selling, upselling, and tailored recommendations.
- Utilize mobile POS, clienteling tools, and social selling platforms (including short‑form video) to capture data and encourage repeat purchases.
- Develop and execute personal sales plans; meet or exceed individual and team KPIs.
- Source new customers, maintain relationships, and follow up to close sales.
- Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
- Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
- Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
- Process transactions efficiently (purchases, returns, exchanges, online pickups).
- Support inventory cycles: receive shipments, stock shelves, and manage product movement.
- Assist teammates in functional areas as required.
- Foster a collaborative, trust‑based environment; encourage team performance.
- Participate in brand initiatives, training programs, and inclusion activities.
- Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.
Qualifications
- 1+ year(s) of sales experience (luxury retail preferred). Knowledge of fashion trends and competitors.
- Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, and ability to read price/release sheets.
- Strong English proficiency; ability to work in a fast‑paced environment.
- Luxury retail background, social media savvy, experience with live‑stream shopping or video demos, clienteling and data acquisition skills.
- Preferred: Strong English language proficiency (for EU). Schedule flexibility to work nights, weekends, peak busy season, high‑traffic retail days, and public holidays.
Schedule
Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, high‑traffic retail days (including but not limited to public holidays).
Benefits
- Inclusive and fun working environment
- Internal mobility and career progression
- One paid volunteering day per year and opportunities to volunteer with global projects
- Learning and development opportunities with Ambassador Programme
- Regular social events
- Equity, inclusion, and diversity initiatives with employee resource groups and regional inclusion councils
- Attractive employee discount
- Compelling incentive programme
Compensation
Base salary range: £28,080 – £30,000 per year.
Equal Opportunity Statement
Tapestry is an equal opportunity and affirmative action employer. All employment decisions are based on applicant qualifications with respect to position requirements and are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally recognized protected basis prohibited by applicable law.
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