Front Office Supervisor

Front Office Supervisor

Royal Lancaster London – located next to Lancaster Gate tube station, short distance from Paddington, Bayswater and Marble Arch stations.

We are currently looking for a passionate Front Office Supervisor to join our Front Office Department on a permanent basis, with an immediate start.

Benefits

• Annual earnings up to £32,000.00 (£28,909.55 base salary + non-contractual tronc)
• Pension scheme with company contributions
• 50% discount in all our restaurants and Spa’s across our properties
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• Extensive discounts on our benefits platform
• Access to private medical insurance
• Support through development plans, apprenticeships and world‑class management development programmes including educational sponsorship to be the best you can be
• Interest free season ticket loan
• Employee Assistance Programme – 24/7 online GP, mental health support and virtual wellbeing
• Bike to work scheme
• Recommend a Friend incentive
• Complimentary laundry
• Free meals on duty
• Opportunity to join our taskforces to contribute to the business focuses, community and environment
• Employee recognition schemes and Social Committee events including gala dinners and much more!

Responsibilities

• Ensure all guests are registered efficiently and appropriately, maintaining high standards of supervision and administration in line with departmental standards (AA Red Star & LQA Standards).
• Confidently use various computer systems such as OperaCloud, KnowCross.
• Upsell room types at every available opportunity to achieve the departmental upselling goal.
• Complete all tasks outlined in the Front Office Supervisor’s checklist.

You will be required to work 40 hours per week, on a shift rota.

All applicants must be legally eligible to work in the UK

#J-18808-Ljbffr…