University Sussex Hospitals Trust is recruiting for its busy elective outpatient booking service. The overall aim of the booking centre is to improve the efficiency of the service and the quality of the patient experience and has five key objectives.
The post holder will be expected to provide a service to all Trust-wide clinics and must have an up‑to‑date knowledge of outpatient clinics to enable them to make, amend, and cancel appointments and handle straightforward queries in outpatient specialties. This will become a multi‑skilled role requiring a working knowledge of all clinic protocols and any specific standards for each clinic/specialty.
The role will involve registration of new patients, handling GP and patient queries for clinics, making appointments using Trust systems such as full and partially booked appointments. Main duties will include answering telephone calls from patients or GPs wishing to make or change appointments or making general enquiries.
Responsibilities
- Ensuring all patient appointments are booked on receipt of referral and triage
- Ensuring patients are assigned to the right clinic the first time
- Ensuring an efficient telephone service is maintained
- Minimising short notice cancelled clinics and optimising clinic capacity
- Introducing a patient focused booking program
At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.
Equal opportunities: We are an equal opportunity employer and welcome applicants from all backgrounds.
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