Village Manager

We are working closely with Southern Housing to assist with the appointment of a Village Manager, on a 3-month contract, highly likely to be extended at client’s discretion.

The Village Manager will be responsible for delivering an outstanding customer-focused housing management service across a designated patch. The role involves managing customer relationships, tenancy and leasehold services, resolving anti-social behaviour, supporting tenancy sustainment, and working collaboratively with colleagues and stakeholders to create safe, thriving communities.

Responsibilities:

• Manage customer relationships, ensuring individual and community needs are met.
• Deliver high‑quality tenancy and leasehold management services across an allocated patch.
• Let empty homes efficiently and support income maximisation through effective arrears management.
• Manage customer expectations and resolve issues promptly and professionally.
• Investigate and resolve anti‑social behaviour cases and undertake appropriate case management.
• Conduct estate inspections and ensure properties remain safe, including fire safety compliance.

Qualifications:

• Proof of A-Level qualifications or an equivalent professional qualification, or significant relevant experience.
• Proven experience working within a customer service environment.
• Experience delivering tenancy and/or leasehold management services.
• Knowledge of the legal framework relating to tenancy and leasehold management.
• Strong customer‑service skills with a customer-first approach.
• Experience managing customer expectations and resolving complaints effectively.

#J-18808-Ljbffr…