As a Field Service Engineer, you will act as a trusted technical expert supporting our customers across your territory, ensuring their diagnostic systems perform at their very best. Install and commission Abbott Molecular systems at customer sites. Deliver preventative maintenance, hardware servicing, software upgrades, and system repairs. Troubleshoot technical issues remotely and on-site, providing timely and effective solutions. Support customers through training and guidance on system updates and enhancements. Work closely with Application Specialists, Customer Support, and Commercial teams to deliver an outstanding customer experience. Build strong relationships with laboratories and healthcare professionals, becoming a valued partner to our customers. Participate in technical workshops, expert forums, and service meetings to continually develop your knowledge and expertise. Provide service support across your designated territory while occasionally assisting colleagues in other regions when required. Act as an ambassador for Abbott, representing our values and commitment to improving lives through science and innovation.
Whether you’re an experienced Field Service Engineer or come from a scientific, biomedical, laboratory, healthcare technology, engineering, or technical support background, we’d love to hear from you if you’re passionate about delivering exceptional customer experiences.
Qualifications
- A degree, HNC/HND, diploma, or equivalent qualification in a scientific, engineering, biomedical, healthcare, laboratory, or related discipline.
- Previous experience in technical support, engineering, diagnostics, healthcare technology, laboratory environments, or customer-facing technical roles would be advantageous.
- Strong English communication skills. Additional language skills are beneficial but not essential.
- Full driving licence and willingness to travel throughout the assigned territory.
- You’re naturally curious and enjoy understanding how things work.
- You’re a confident problem solver who thrives in a fast-paced environment.
- You’re customer-focused with excellent communication and relationship-building skills.
- You’re self‑motivated, organised, and able to work independently.
- You’re a collaborative team player who enjoys supporting colleagues and customers alike.
- You’re an active listener who can quickly understand customer needs and find practical solutions.
About Abbott
Abbott is an Equal Opportunity Employer, committed to employee diversity.
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