Cognizant (NASDAQ:CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world’s leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant has over 340,000 employees as of January 2025. Cognizant is a member of the NASDAQ‑100, the S&P 500, the Forbes Global 1000, and the Fortune 500, and is ranked among the top performing and fastest growing companies in the world.
About Cognizant Consulting: To be digital, companies today must have organizational velocity approaching speed of light while providing individualized offerings that result in fanatical levels of customer satisfaction—all with laser‑focused cost control. From applications to infrastructure, processes to operational models and interfaces to experiences—there are digital forces driving change in every part of our clients’ organization. At Cognizant, our consultants orchestrate the capabilities to truly change the game—across strategy, design, technology and industry/functional knowledge to deliver insight at speed and solutions at scale. Our approach is built around elevating business understanding of the aspirations and unique abilities of customers and employees and by building these relationships based on trust and value.
RCGH Consulting (Retail, Consumer Goods & Hospitality) is seeking talented consultants with domain and data experience. They join a rapidly growing, high‑energy entrepreneurial team working with leading UK brand names.
About The Role – Description
Business Analyst (Data), Retail, Consumer Goods & Hospitality
Cognizant’s RCGH Consulting unit is seeking consultants with domain and data experience. The role will drive business analysis efforts across retail data and analytics projects, including current‑state assessments, business use case development, requirements gathering, and solution design. The analyst ensures alignment with retail operations, merchandising, supply chain and customer experience strategies.
Responsibilities
- Lead and drive Business Analysis across workstreams to support the execution of retail and consumer goods initiatives for our customers.
- Improve processes across the business by identifying and implementing logistical practices.
- Engage with business stakeholders and conduct workshops for requirement elicitation.
- Map business processes and user journeys, developing business domain models and related documentation—including business process modeling, process flow modeling, data flow modeling, and stakeholder analysis.
- Create business requirements documents including non‑functional requirements.
- Develop process maps (L1, L2, L3, L4) and perform gap analysis.
- Document BRDs, FSDs, NFRs and RTMs.
- Support internal and external delivery teams with project planning, functional and non‑functional requirements, testing, reporting, implementation and post‑implementation activities.
- Facilitate the test team and business teams during business process validation.
- Support end users in adopting functional changes (e.g., training documentation, implementation support).
- Contribute to research design and write articles/whitepapers, and participate as a team member in collateral development.
- Support retail‑focused strategy development: create data strategies tailored to retail environments to improve customer insights, inventory optimization and sales performance.
- Apply data domain expertise and technical analysis.
- Travel to client locations as needed for projects.
Data Quality & Governance
- Champion data integrity across retail systems (e.g., POS, CRM, ERP). Identify and resolve data quality issues, ensuring consistency and reliability for reporting and analytics.
Technical Proficiency
- Utilize SQL and other data tools to analyze large datasets, validate business requirements, and support the development of dashboards and reports. Collaborate with data engineering and architecture teams to ensure scalable solutions.
- Understand retail data flows, including customer transactions, product hierarchies, and promotional data. Ensure business requirements are technically feasible and aligned with strategic goals.
- Design frameworks to measure the impact of analytics solutions on retail KPIs (e.g., conversion rates, basket size, footfall). Improve discoverability of data assets through documentation and metadata management.
Tools & Methodologies
- Experience with BI tools (e.g., Power BI, Tableau); data modeling techniques; and agile delivery frameworks.
- Familiarity with cloud data platforms (e.g., Azure, GCP, Snowflake) and metadata management tools.
Nice to have
- Agile Business Analysis Professional level certificate (BCS Advanced International Diploma in Business Analysis).
- Experience with agile ways of working (SAFe, SCRUM).
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