Senior Field Engineer – Server, Networking and Storage in Leeds, West Yorkshire

Senior Field Engineer – Server, Networking and Storage Data Centre experience

Leeds and the surrounding areas

Full-time

Permanent

Up to £38,000pa (depending on experience) + £5000 Car Allowance

Our client, who are a channel‑only partner for IT third‑party maintenance, are looking for a Senior Engineer to join their team.

Working from home – you will travel to customer sites across the Leeds and surrounding areas.

Role and responsibilities

• Triaging and resolving customer Server, Storage & Network issues
• Take ownership of customer issues and problems that could impact their contractual Service Level Agreement
• Receive, investigate, and respond to technical assistance requests
• Be responsible for general fault maintenance calls and the arrangements for parts to be ordered where required
• Deal with general support
• Be involved with pre‑sales technicalities
• Participate on regional 24/7 out of Hours rota where required in line with business needs
• Act as cover engineer on Out of Hours when/if needed
• Identify complex problems and review related information to develop, evaluate options and implement solutions
• Work closely with others within Service Operations including Service Delivery, the Service Desk, Logistics, and Purchasing to ensure high customer service levels at all times
• Maintain accurate information through internal systems and documentation and record customer updates as and when required
• Maintain up‑to‑date technical knowledge and expertise in accordance with industry

Experience

• Experience in Server, Storage & Network devices
• Experience with manufacturers such as IBM, SUN, Cisco, Dell, HP, NetApp, Fujitsu, EMC, and Hitachi are desirable
• Previous experience in the IT Maintenance Services Industry
• Experience providing support to external customers and IT System Engineers, with the ability to deliver a professional and reliable service at all times
• Strong written and verbal communication skills
• Strong organisational skills
• Flexibility to work outside core business hours when required
• Ability to plan and prioritise own workload

This is a full‑time permanent position Monday‑Friday with an on‑call rota (approximately one week in five).

A driving licence is essential for this role.

The areas covered are Leeds and the surrounding areas, with approximately 1–2 calls per day.

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