Experienced NHS Reception/Administrator Part- Time

Experienced NHS Reception/Administrator Part‑Time

Central Uxbridge Surgery is a busy GP practice serving a diverse community of 16,000 patients. We are looking for a professional and dedicated Receptionist/Administrator to join our friendly team.

What We Offer

• Supportive and friendly working environment.
• Training and development opportunities.
• NHS pension scheme.
• Competitive salary based on experience.
• Flexible working hours where possible.

Responsibilities

• Greet patients and visitors warmly and act as the first point of contact.
• Handle patient queries in person and over the telephone, signposting to appropriate services.
• Book, cancel, and reschedule appointments using the clinical system.
• Process new patient registrations and update records in accordance with protocols.
• Explain practice policies and services (online access, repeat prescriptions, etc.).
• Manage waiting room flow and ensure smooth patient journey.
• Process and action prescription requests, referrals, and medical reports.
• Scan, file, and distribute incoming correspondence and test results.
• Handle electronic document workflow and update records promptly.
• Respond to internal and external emails professionally.
• Support the recall system and contact patients for routine checks and immunisations.
• Maintain patient confidentiality in accordance with GDPR and practice policies.
• Monitor and maintain office supplies and stock.
• Assist in preparing clinics and ensuring necessary documentation for clinicians.
• Collaborate with clinical and administrative teams to ensure efficient service delivery.
• Help troubleshoot IT and telephony issues, escalating to IT support when required.
• Support the practice during flu vaccination clinics, health promotion campaigns, and other initiatives.
• Adhere to practice policies, infection control, safeguarding and health and safety guidelines.
• Maintain accurate patient information and report incidents, concerns or complaints.
• Participate in training sessions and keep up to date with relevant procedures.

Qualifications & Experience

• Previous experience in a customer service, receptionist or administrative role.
• Strong communication and interpersonal skills; calm under pressure.
• Excellent IT skills – proficiency in Microsoft Office (Word, Excel, Outlook) and ability to learn new systems quickly.
• Ability to work independently and as part of a team.
• Proactive, professional approach with strong attention to detail.
• Ability to multitask and manage workload effectively in a busy environment.
• Commitment to patient confidentiality and data protection regulations.

Desirable

• Experience working in a GP surgery, healthcare setting or NHS role.
• Knowledge of clinical systems such as EMIS, SystmOne or Vision.
• Familiarity with medical terminology and healthcare procedures.
• Understanding of NHS and general practice operations.
• Experience processing prescriptions and referrals.

How to Apply

Please send your CV and a cover letter to careers@centraluxbridgesurgery.co.uk.

EEO Statement

We are an equal opportunity employer. Candidates from all backgrounds are encouraged to apply.

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