Do you have a passion for technology, a strong desire to see things work seamlessly and do you care about the challenges facing technology users in today’s complex and confusing digital world? Are you a natural problem solver and people person with the vision, experience and know-how to bring these things together? If so, you are the person for us!
At NPL, we care about our people, and we want to enable them to do the important work they do in the best way they can. We are introducing a new function, focused solely on solving end user technology challenges and making our people’s work lives as technologically stress‑free as they can be. The End User Computing (EUC) team will be responsible for all end user related technology needs incorporating hardware, software and processes.
As EUC Manager, you will play a crucial role in defining our end user technology strategy and building a committed technology team to deliver this vision. You will lead a talented team of IT EUC Engineers and Technicians with experience in end user hardware maintenance, network connectivity, Microsoft Office and productivity software, Audio Visual technology and IT Asset Management. Most importantly, you will introduce a step change in approach to end user customer care with a focus on innovation and automation.
Key Responsibilities
- Lead a talented team of IT EUC Engineers and Technicians in hardware maintenance, network connectivity, Microsoft Office and productivity software, Audio Visual technology, and IT Asset Management.
- Introduce a step change in approach to end user customer care with a focus on innovation and automation.
- Define and execute the end user technology strategy across hardware, software, and processes.
Technical and Leadership Skills
- Image & Operating System: Standard corporate builds, deployment process, O/S lifecycle, Group Policy/configuration baselines.
- Patching & software: Endpoint patching, software packaging/distribution, platform updates.
- Connectivity & collaboration: VPN client integration, Microsoft 365.
- Mobility: Mobile device management/integration & secure BYOD.
- Virtual desktops: Manage and maintain the organisation’s Virtual Desktop environment.
- Workplace technology: Meeting‑room collaboration systems and Audio‑Visual hardware and software.
- Excellent communication and relationship management skills, including third‑party support providers, industry partners, internal project delivery and system vendors.
- Strategic, analytical thinking and sound decision‑making ability.
- Ability to lead and mentor team members.
- Strong organisational and time‑management skills.
- Ability to build strong business relationships and develop a trusting partnership with your business colleagues.
- Strong vendor relationship management.
Benefits
- Competitive rewards and benefits.
- Flexible working.
- Social activities embedded in our culture to create a positive work‑life balance.
Security Clearance
To work at NPL, you will need to obtain BPSS security clearance. You must have an SC clearance with no restrictions, or you must have the ability to obtain an SC clearance.
EEO Statement
We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that nationality, residency and security requirements can be more tightly defined than others. To work at NPL, you will be asked about this throughout the recruitment process.
Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert therefore we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as practical.
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