Senior Customer Services Advisor

Senior Customer Services Advisor (Ref: POS012665)

Salary: £29,540 – £31,022 per annum (Salary Band £20,001 to £30,000). Permanent, full time, 37.5 hours per week.

Job Overview

Darlington Borough Council is recruiting a Senior Customer Services Advisor. You will act as a customer advocate, providing excellent service to all customers and visitors contacting the Council.

Responsibilities

• Act as a customer advocate, providing excellent service to all customers and visitors contacting the Council.
• Resolve enquiries at first point of contact, in line with relevant legislation and Council policies.
• Promote the use of the Council’s digital services and encourage customers to adopt them.

Requirements

• Basic disclosure – BPSS referencing check required.
• Relevant vetting checks must be completed before an offer of appointment is confirmed.

Benefits

• 32 days annual leave, plus bank holidays, with option to purchase additional leave (pro‑rated for part‑time).
• Access to the Local Government Pension Scheme with option for additional voluntary contributions.
• Flexi‑time and flexible working schemes.
• Generous maternity, paternity and adoption leave schemes.
• Staff equality forums.
• Green car leasing scheme.
• Access to a wide range of training, learning and development opportunities.
• Physiotherapy and confidential counselling services.
• Well‑being offer.
• Cycle to work scheme.
• Discounts at Dolphin Centre Fit for Life.
• Local and national retailer discounts.
• Vivup employee benefit app and lifestyle savings.
• Arriva employee travel club.

If you would like an informal chat around the job vacancy, please feel free to contact Yvonne Walker, Customer Service Team Leader, on 07920877742.

We are an equal opportunities’ employer. We welcome applicants from all sectors of the community and aim to interview any applicant who declares a disability and meets the minimum criteria for the job.

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