Company Overview
Foray Motor Group is the South West’s award‑winning Ford‑only dealer group. With multiple dealership and service‑centre locations, a turnover of over £150 m and about 400 staff, the group is recognised for quality and customer care.
Position
Title: Aftersales Customer Service Advisor
Salary: £35,000 per annum OTE
Location: Andover Ford, Portway Industrial Estate, Andover
Contract: Full‑time, Permanent
Hours: 45 hours per week, Monday – Friday, 08:00 – 18:00 (1‑hour lunch)
Saturday rota: 1 in 3, 08:00 – 13:00
Benefits
- Foray Rewards and exclusive employee discounts
- 24/7 well‑being and one‑to‑one counselling support
- Cycle‑to‑Work scheme
- 30 days holiday (including Bank Holidays), increasing to 34 days with length of service
- Long‑service awards
- Workplace discount for personal vehicle and immediate family
Key Responsibilities
- Act as the main point of contact for customers requiring vehicle servicing, maintenance, repair, and accident repair services.
- Coordinate vehicle bookings for service work, estimates, repairs, and inspections.
- Deliver an exceptional customer experience through professional and timely communication.
- Prepare repair estimates and obtain customer authorisation where required.
- Provide proactive updates to customers regarding vehicle progress, completion times, costs, and payments.
- Liaise effectively with technicians, insurance companies, third‑party suppliers, and internal departments.
- Arrange vehicle collection and delivery services when required.
- Administer courtesy vehicles, ensuring all documentation and compliance requirements are met.
- Raise invoices, process payments, and maintain accurate financial records.
- Ensure all customer records, documentation, and departmental systems are maintained accurately.
- Support customer vehicle check‑in and hand‑over processes.
- Maintain a professional and welcoming reception environment.
- Monitor and maintain compliance with company policies and industry standards.
- Contribute towards achieving customer satisfaction targets and departmental KPIs.
About You
- Experienced Customer Service, Service, or Aftersales Advisor (or similar customer‑facing role).
- Ideally with automotive industry experience; strong customer‑service experience from other sectors is also considered.
- Professional, organised, and confident when dealing with customers both face‑to‑face and over the phone.
- Strong communicator with excellent attention to detail.
- Able to prioritise and manage multiple tasks in a fast‑paced environment.
- A natural problem‑solver with a positive and proactive attitude.
- Comfortable learning and working across multiple systems and processes.
- Committed to delivering outstanding customer service and building lasting customer relationships.
Equal Employment Opportunity
Foray Motor Group is committed to diversity and equality of opportunity for all and is opposed to any form of less‑favourable treatment or harassment on the grounds of gender, marital status, civil partnership status, parental status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion/belief, gender reassignment and gender identity, age and caring responsibilities.
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