Overview
Want a soul‑sucking call centre job? We’re not here to read scripts or tick boxes. We’re here to shake things up, to make energy better for our customers and the planet. That means real conversations, real problem‑solving and real impact.
Our team is curious, driven, and passionate about changing the industry. No egos, no corporate nonsense.
About the role
Location: Coventry City Centre.
Our need: Immediate starters.
Salary: £26,300. Hours: Full Time.
Responsibilities
- Making energy easy – cutting through jargon to help customers understand their bills, meters and tariffs.
- Solving problems like a pro – addressing billing queries, meter issues and complex energy conundrums quickly.
- End‑to‑end service – handling queries from start to finish, including complaints, ensuring customers get the right help the first time.
- Thinking on your feet – engaging in real conversations with no scripts or robotic responses.
- Treat every customer with care – warmth, kindness and going the extra mile.
- Making a difference – helping customers with energy bills and advising on greener choices.
- Living for great customer service – enjoying the satisfaction of making customers’ day better.
- Ask questions and embrace change – staying curious and willing to learn fast.
- Have each other’s backs – teamwork and support.
- Care about the planet – contributing to climate change solutions.
- Spot problems and fix them – proactively improving processes.
- Tackle tough calls head‑on – staying calm under pressure and finding solutions.
- Look out for those who need it most – empathy and support for vulnerable customers.
Benefits
- Hybrid working – full‑time staff may work from home two days.
- EV salary sacrifice – funding for electric vehicle.
- Cycle‑to‑work scheme.
- Share options.
- Fully stocked kitchens – snacks and refreshments.
- Weekly family dinner catch‑ups.
Selection process
The process generally takes up to four weeks but we strive to be flexible.
- First stage interview – you can speak directly with a team member or record your responses to pre‑set questions at a time that suits you.
- Prep call – after the first interview, a Talent Team member will give you an overview of what you need to know for the next stage, the OctoPalooza.
- OctoPalooza event – an opportunity to meet potential colleagues and participate in activities such as group exercises, role plays, and one‑on‑one interviews.
Throughout the process our Recruiter will support you. For questions, email talent@octoenergy.com.
Equal opportunity statement
We are an equal opportunity employer and do not discriminate on the basis of any protected attribute. We are committed to providing an inclusive work environment and fairness for everyone.
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