Customer Service Advisor – Part Time

Overview

Provide resolutions for customer queries and personalise each interaction through multiple communication channels. Collaborate with internal stakeholders across digital, sales, operational, risk management, compliance and collections teams to meet client needs and ensure accurate, timely transaction execution.

Responsibilities

• Resolve customer queries and issues efficiently across multiple channels.
• Personalise interactions and enhance digital capabilities when current technology is insufficient.
• Deliver exceptional customer service by responding to inquiries and handling client requests.
• Support internal stakeholders including sales, operations, risk, compliance, and collections teams to meet client expectations.
• Comply with all regulatory requirements and internal policies related to customer care.
• Check work of colleagues within the team to meet internal and stakeholder requirements.
• Provide specialist advice and support in own work area and manage risk/controls related to owned work.
• Communicate sensitive or difficult information to customers regarding advice or day-to-day administrative requirements.
• Build relationships with stakeholders and customers to identify and address their needs.

Expectations

• Meet stakeholder and customer needs through specialist advice and support.
• Perform prescribed activities promptly and to a high standard, impacting both the role and surrounding roles.
• Take ownership of work areas, systems and processes, and participate in broader projects.
• Lead or supervise a team when required, guiding development, allocating work and coordinating resources.
• Demonstrate the four LEAD behaviours: Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others.
• Show judgement based on practice and experience when procedures are lacking.
• Maintain an understanding of how all teams in your area contribute to the broader sub-function.
• Adhere to Barclays values: Respect, Integrity, Service, Excellence and Stewardship, and the Barclays Mindset: Empower, Challenge, Drive.

Benefits

• Competitive salary of £26,700 (pro-rate).
• Part-time contract of 28 hours per week.
• Pension plan.
• Private medical insurance.
• Life insurance.
• Income protection.
• Full training and ongoing support.

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