Lifecycle CRM Strategist: Retention & Churn Prevention

Harnham is hiring a CRM Specialist in Greater London, focusing on subscription lifecycle strategy to enhance customer retention. You will lead a pivotal project addressing payment engagements and churn prevention.

This role involves analyzing subscriber behavior to identify risk factors and optimize engagement strategies. The ideal candidate will possess strong CRM experience with tools like Braze or Adobe, and benefit from a collaborative environment that values data-driven insights.

Benefits include private medical insurance, generous pension contributions, and extensive training opportunities.

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