Job Title
Claims Fraud Team Leader – First Party
Location
Bexhill or Leicester (Hybrid)
Role Overview
You will lead our Claims Fraud First Party team, protecting honest Hastings Direct customers from fraudulent claims. You will provide overall team support, assist the Claims Fraud Operations Manager, and drive performance while maintaining performance levels.
Key Responsibilities
- Overall responsibility for a team of Claims Fraud First Party Investigators
- Implementation of the Claims Fraud strategy and the creation and introduction of relevant performance measures
- Work with your team to ensure quality and development needs are met on a day‑to‑day basis
- Conduct regular one‑to‑ones, team meetings and ensure everyone has a development plan with actions
- Act as a referral point for the team, providing coaching, mentoring and training
- Provide regular audit reports on each team member on an agreed recurrence and create bespoke reports as agreed
Essential Skills / Experience
- Proven knowledge of Claims and/or Fraud
- Experience in people leadership – understanding of MLCX and how to create this culture within your team
- Strong stakeholder management and coaching skills
Interview Process
Recruiter screening call → 1st stage interview with hiring leader.
Benefits
- Competitive salary and bonus scheme (eligible for annual 4Cs performance bonus)
- Flexible hybrid working approach
- Financial wellbeing package – 4× salary life assurance, income protection, matched pension contributions up to 10%, discount and cashback programmes
- Mental wellbeing programme – Thrive app, colleague assistance programme, in‑house mental health first aiders, support groups
- 25 days annual leave + bank holidays (option to buy or sell a week)
- Health care cash‑back plans, dental plans, discounted health assessments, cycle‑to‑work and tech schemes, free onsite facilities, social events
Equal Opportunity
Hastings Group is an equal opportunities employer. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation or marital/family status. Referrals, credit and criminal record checks are part of our referencing process. We are committed to providing reasonable adjustments during the recruitment process.
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