Freshservice ITSM Engineer for Enterprise Services

First Rail is hiring for a position that focuses on supporting the Freshservice ITSM platform. The role involves managing support tickets, ensuring platform stability, and enhancing user experience through optimized workflows and configurations.

Successful candidates will demonstrate proven experience with ITSM platforms, especially Freshservice, and have strong communication skills to effectively engage with stakeholders. This position offers opportunities for continuous improvement and collaboration across various business functions.

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