Service Manager

Are you an experienced Service Leader with the presence, precision, and commercial focus to represent a premium automotive brand? This is an exceptional opportunity to a large service department in Cambridge.

You will lead a team of 32 staff, setting the tone from the front while creating a culture of accountability, refinement, and continuous improvement. Your attention to detail will be essential in managing manufacturer KPIs, driving service quality, and ensuring every customer interaction reflects the values of a premium brand. While budget achievement remains important, the primary focus is delivering an exceptional customer experience supported by strong operational and KPI performance.

The Role

• Lead, inspire, and develop a high performing service team within a premium brand facility.
• Champion luxury service standards, ensuring every customer touchpoint delivers a refined and memorable experience.
• Drive performance against manufacturer KPIs, internal targets, customer satisfaction measures, and operational standards.
• Implement continuous improvement initiatives across people, processes, productivity, and service quality.
• Take a visible, hands‑on leadership approach, supporting the team on the ground while maintaining a strategic focus.

Candidate Profile

• Proven experience in Aftersales or Service Management with at least 3 years’ experience in an automotive dealership environment.
• Strong understanding of manufacturer KPIs, performance management, customer satisfaction, and service profitability.
• A detail-focused, highly organised leader who sets exacting standards and follows through consistently.
• Demonstrated ability to coach, motivate, and develop large teams while building a culture of ownership and excellence.

What’s on Offer

• Competitive salary with performance-related incentives
• Generous annual leave entitlement
• Comprehensive pension and life assurance benefits
• Employee discounts across a range of products and services
• Vehicle purchase and maintenance benefits
• Health and wellbeing support programmes
• Ongoing training, development, and career progression opportunities
• Flexible and family-friendly working arrangements
• Community engagement and volunteering initiatives
• Additional employee reward and recognition schemes

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