CRO & Customer Experience Lead — Remote

Harnham is seeking a Customer Experience Optimisation Manager in London, primarily remote with two office visits per month. This role focuses on owning the entire digital customer journey, driving measurable outcomes through data-led decision making and continuous optimisation.

The ideal candidate should have strong analytical and technical skills, with proven experience in customer experience or conversion optimisation. The company emphasizes innovation and offers the opportunity to significantly impact the digital landscape within financial services.

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