Job title: Customer Success Executive
Reporting to: Customer Success Manager
Salary: £25,500 – £29,000 (dependent on experience) + generous non‑contributory pension + 25 days annual leave (excluding bank holidays)
Hours: 9am – 5.30pm (reducing to 9am – 5pm during August & December)
We offer hybrid working: 3 days from home and a minimum of 2 days in the office each week.
Flexible working hours are available after successful completion of the probationary period.
Primary Responsibility
As our Customer Success Executive, you’ll be joining our award‑winning Customer Success team, delivering exceptional service to our external customers, delighting them at every opportunity, and ensuring their experience with CharityJob is consistently excellent.
You’ll also support your internal customers, the Sales Team, by handling key administrative tasks that free them up to focus on revenue‑generating activity.
The Role
- Meet and exceed admin task targets by completing all assigned work within agreed timeframes.
- Prioritise incoming calls (with occasional outbound calls when required).
- Organise and manage your workload to ensure all agreed tasks are completed consistently and on time.
- Prepare daily, weekly, and monthly stats/sales reports as needed.
- Provide holiday cover for Account Managers to ensure client requests are actioned promptly.
- Share customer feedback with Product, Marketing, or Sales to help improve CharityJob’s services.
- Escalate enquiries appropriately, raising support tickets and following up to ensure timely resolution.
- Stay up to date with new products and features across CharityJob.
- Demonstrate a positive, can‑do attitude and act as a role model in behaviour and approach.
- Support other internal departments when required and agreed with the Customer Success Manager.
The Person
- Passionate about delivering great customer experiences
- Friendly, confident telephone manner
- Excellent verbal and written communication skills
- Strong problem‑solver
- Organised, methodical, and proactive
- Collaborative team player
Does this sound like you? If so, we’d love to hear from you, so please submit your application now.
The Company
CharityJob is the largest specialist job board for the UK charity sector. We are dedicated to empowering charities with the tools and resources they need to make fair and effective hiring decisions, connecting passionate people with the organisations that inspire them.
We’re a small, friendly team with an entrepreneurial, approachable culture – supportive, fun, and growth‑driven.
Please note: we can only accept applications from candidates who currently live and have the right to work in the UK and live within a commutable distance to Hampton Wick, Kingston upon Thames.
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