Student and Customer Services Officer (12 months FTC)

About the Role

We’re looking for a Student & Customer Services Officer to join our Enquiries and Admissions team. This is a great opportunity to play an important role in supporting students and customers across our Professional Qualifications range.

What You’ll Do

• First point of contact for enquiries via phone, email and live chat, delivering a professional, friendly and efficient service.
• Support students throughout their learning journey and help ensure our processes run smoothly.
• Handle customer and student enquiries.
• Process registrations, SPS and membership renewals.
• Maintain accurate database records.
• Support students in all aspects of their learning.
• Help improve services and customer experience.

Essential Qualifications

• GCSEs (or equivalent) in English and Maths at grade C or above.

Desirable Qualifications

• Degree-level education.
• Experience in the education or training sector.

Salary and Hours

Salary: £26,455.

Hours: 37.5 hours per week, Monday to Friday.

Benefits

• Lifestyle Company pension plan
• Life insurance
• Perkbox membership
• Life balance
• Work Your Way – flexibility that works for you
• Generous holiday entitlements, increasing with length of service
• Excellent maternity & paternity policies
• Volunteering days
• Birthday day off
• Wellbeing Group programmes
• Twice a year “wellbeing pass” to allow time for yourself
• Employee Assistance Programme (EAP)

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