Job Details: Data Centre Operations Analyst – FTC
Job Title: Data Centre Operations Analyst
Sites: Woking
Department: Operations
Reports to: Richard Salmond
Location: Woking
Employment type: 3 Month Fixed Term Contract
Full UK Driving License and SC clearance eligibility is required to be considered for this role.
Role Purpose
The Data Centre Operations Analyst is responsible for ensuring the continuous, secure, and efficient operation of the data centre environment. This role provides hands‑on technical support, cabling infrastructure maintenance, and high‑quality service delivery to both internal teams and customers. The Analyst plays a key role in maintaining service availability, physical security, and operational excellence across the data centre.
Key Responsibilities
Infrastructure Deployment & Hardware Management
- Perform rack and stack activities, including installing, relocating, and decommissioning servers, networking equipment, and storage systems.
- Execute patching requests across copper and fibre infrastructure, ensuring clean, accurate, and standards‑compliant cable management.
- Conduct fibre and copper cable fault‑finding to diagnose and resolve connectivity issues.
- Carry out basic equipment, cabinet, and patching audits to ensure accurate asset and connectivity records.
- Manage media‑handling duties such as tape swaps, logging, and secure media movements.
Operational Support & Service Delivery
- Respond to and complete remote hands requests for customers and internal engineering teams.
- Support incident resolution by performing onsite diagnostics, troubleshooting, and hands‑on intervention in collaboration with support teams.
- Assist with change requests, ensuring all work is performed safely, accurately, and within approved windows.
- Contribute to project‑related activities, including new deployments, infrastructure upgrades, and hardware migrations.
- Provide professional customer service through proactive communication, timely updates, and high‑quality operational support.
- Provide out‑of‑hours ticket and customer management for non‑staffed sites within the group, ensuring service continuity and appropriate escalation.
- Deliver remote hands support for additional data centre locations as required or organise the call‑out of a suitable engineer when local staff are unavailable.
Connectivity & Cabling Management
- Provision, test, and document cross‑connects between customer cabinets, network providers, and internal services.
- Maintain structured cabling systems and ensure consistent standards for labelling, routing, and documentation.
Monitoring & Facilities Support
- Conduct out‑of‑hours Building Management System (BMS) monitoring, ensuring environmental conditions remain stable and responding promptly to alerts. Escalating to on‑call engineer any alerts that can’t be dealt with onsite staff.
- Assist facilities engineers with weekly fire system testing.
- Support cabinet security processes, including access verification, audit activities, and adherence to physical security policies.
Health, Safety & Compliance
- Act as a trained Fire Warden, participating in fire drills, safety checks, and emergency procedures.
- Serve as a First Aider, providing initial response to onsite incidents and ensuring staff and visitor safety.
- Maintain compliance with all health, safety, operational, and security standards across the data centre.
About You – Skills & Experience
Essential
- Strong understanding of data centre infrastructure, including power, cooling, structured cabling, and networking fundamentals.
- Hands‑on experience with hardware installation, diagnostics, and cable fault‑finding.
- Excellent problem‑solving skills with a high level of attention to detail.
- Strong customer service skills with clear written and verbal communication.
- Ability to work in a physically demanding environment and comply with strict safety processes.
- Willingness to work shifts, including nights, weekends, and on‑call rotations as required.
Core competencies and behaviours
- Reliable, proactive, and able to work independently or as part of a team.
- Calm under pressure, with a structured approach to incidents and operational tasks.
- Committed to maintaining high standards of professionalism, safety, and service quality.
Equality, Diversity and Inclusion
Stellanor is committed to promoting equality of opportunity, valuing diversity and creating an inclusive workplace for all. We welcome applications from suitably qualified candidates and make recruitment decisions based on skills, experience and business needs.
This job description is intended to outline the main duties and responsibilities of the role. It is not exhaustive, and duties may reasonably change from time to time in line with business needs, following consultation where appropriate.
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