Three Retail Customer Advisor
Location
Unit 28 The Mall, Cameron Toll Shopping Centre, Edinburgh, United Kingdom, EH16 5PB
Salary & Hours
Salary: £13.72 per hour + on‑target bonus of 15%, paid monthly based on store performance.
Working Hours: 16 hours across 3 days per week, including weekends on a rotation basis.
Job Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer’s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting‑edge products and services will help us achieve unparalleled standards across Three while hitting sales targets.
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting innovative products and services.
- Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring a timely resolution.
Qualifications
- Customer Focused: Passion for delivering exceptional customer service and understanding customer needs.
- Team Collaboration: Work well within a team, contributing to a positive and high‑performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided; prior product knowledge is not required. Ambition and drive to learn are most important.
Benefits
Competitive pay and benefits include bonuses, up to 31 days off plus 2 bank holidays, discounts, vouchers, pension plan and additional benefits.
#J-18808-Ljbffr…