Service Manager

We are seeking a highly skilled and experienced Vehicle Service Manager to join our client’s reputable multi-franchise dealership in Cheltenham, Gloucestershire. This Vehicle Service Manager role offers an excellent opportunity to lead a busy, professional aftersales team within a well-established organisation. Our client is committed to delivering exceptional customer service and operational excellence.

Benefits

• Competitive basic salary up to £55,000 per annum, with uncapped bonus potential exceeding £75,000 annually
• Up to £10,000 relocation assistance for qualified individuals willing to move to Cheltenham
• Company car and full manufacturer-authorised training
• Healthcare provisions and staff purchase discounts
• 31 days holiday, increasing with service length
• Company pension scheme
• Additional benefits such as discounted gym memberships, free MOTs, online retail discounts, and more
• Opportunities for career progression within a recognised employer, named a “Best Company to Work For” by the Sunday Times

Duties

• Leading and motivating a team of 6-7 vehicle technicians, 3 service advisors, and 2 workshop controllers
• Overseeing daily operations of the aftersales department to ensure efficiency and high customer satisfaction
• Managing workshop utilisation, labour sales, and service processes
• Maintaining high standards of customer service and ensuring compliance with manufacturer standards
• Supporting colleagues through training, development, and performance management
• Implementing policies to improve workshop productivity and customer experience
• Ensuring all team members adhere to health and safety protocols and operational guidelines

Requirements

• Recent or current experience managing medium to large franchise-approved car dealership aftersales/services departments
• Strong leadership and team management skills
• Excellent organisational and IT literacy skills
• Valid UK driving licence with minimal points
• Ability to commute to Cheltenham or willingness to relocate, with relocation support available for the right individual
• Proactive approach with a focus on customer satisfaction and operational improvement

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