Customer Service Advisor

Crossroads Truck & Bus Ltd is the Volvo truck and bus specialists across Yorkshire and Lincolnshire. We offer a full transport solution that covers new and used trucks, as well as parts and servicing for trucks, buses and trailers.

We are looking for a Customer Service Advisor to join our team at our Boroughbridge depot.

Responsibilities

• Book vehicles in for repair and servicing using our planner.
• Liaise closely with workshop and parts teams to ensure smooth operations.
• Communicate regular progress updates to customers and seek authorisation for further repairs.
• Confirm completion of work and verify all required paperwork is provided.
• Proactively contact customers after work is finished to confirm satisfaction and maintain our Customer Satisfaction Index (CSI) performance.
• Inform customers about current service promotions and offers.

Requirements

• Strong team player committed to delivering exceptional customer service.
• Ability to exceed customer expectations by providing a first‑class experience.
• Ability to work in a fast‑paced environment while maintaining attention to detail.
• Excellent organisational and telephone communication skills.
• Commercial experience in a similar environment or previous comparable role is desirable; full training will be provided.

Hours

Alternate weeks Monday to Friday: 7am – 4pm / 9am – 6pm. Alternate Saturdays 8am – 12 noon.

What We Offer

• Loyalty bonus.
• Excellent contributory pension scheme.
• In‑house and Volvo product training programme.
• Rewards gateway platform for scheme members.
• Comprehensive healthcare cash plan to support costs such as physio, optician and dentist.

Crossroads Truck & Bus prides itself on delivering punctual, high‑quality customer service and places the well‑being of staff, training and career development at the forefront of its business.

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