Customer Experience Lead: Complaints, Insight & Improvement

Company: Southway Housing
Apply for the Customer Experience Lead: Complaints, Insight & Improvement
Location: Wythenshawe
Job Description:

Southway Housing is seeking an experienced Customer Experience Manager in Wythenshawe, United Kingdom. In this influential role, you will lead the complaints and customer feedback service, ensuring effective improvements for our customers.

Your expertise in social housing and leadership of a dedicated team will be crucial for operational excellence and regulatory compliance. Southway offers a competitive salary and valuable benefits, including a contributory pension scheme and generous holiday allowances.

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Posted: July 7th, 2026