Proximity is a UK-based IT services and consulting company. They help businesses maintain, support, and modernize their core, business-critical IT systems.
We’re recruiting an IT Support Technician Apprentice to support our growth and assist our existing team. You’ll work and learn on the job, attending regular learning sessions to develop your skills. This is an exciting opportunity to build a career in IT support and help ensure our IT infrastructure runs smoothly.
Responsibilities
- Responding to technical support requests
- Troubleshooting and issue resolution
- User account management
- System monitoring and maintenance
- Infrastructure and device configuration
- Documentation and reporting
- User training and support
The skills you will bring
- Previous first line IT support experience
- Knowledge of IT systems, software, and infrastructure
- A keen interest in expanding technical knowledge of other areas such as networking firewalls or security
- Excellent problem-solving skills and the ability to diagnose issues efficiently
- Strong communication skills and the ability to provide clear instructions to non-technical users
- User-oriented mindset with a focus on delivering high-quality support
Work hours: Hybrid/office-based, usually 3 days in office
Entry requirements
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Benefits
We offer an excellent package of benefits including private health insurance, life assurance, 25 days annual holidays (+ statutory holiday).
Future prospects
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.
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