Customer Services Officer
Sculthorpe Moor Nature Reserve, Norfolk
Sculthorpe Moor Nature Reserve is seeking a friendly, reliable, and enthusiastic Customer Services Officer to join our welcoming team at the Visitor Centre.
This is a fantastic opportunity for someone who enjoys working with the public and has an interest in wildlife and conservation, to contribute to the smooth running of a busy and much-loved nature reserve.
Key Responsibilities
- Welcoming visitors and providing excellent customer service at the front desk
- Answering telephone enquiries and directing queries appropriately
- Opening and closing the Visitor Centre
- Operating the till and handling daily cashing up
- Supporting volunteers and working collaboratively with staff and wardens
- Maintaining high standards of cleanliness and presentation within the centre
- Replenishing shop stock and maintaining equipment (e.g. coffee machine)
- Promoting membership and supporting the work of the reserve
- Ensuring health and safety compliance while on duty
About You
We are looking for someone who:
- Has experience working with the public
- Is organised and able to work in a busy environment
- Has excellent communication and telephone skills
- Is reliable, trustworthy, and a strong team player
- Is confident using computers and basic IT systems
- Has good numeracy and attention to detail
- Has an interest in wildlife and conservation
Working Pattern & Pay
- £12.71 per hour
- Part-time: Friday to Sunday (09:15 – 16:15), every third weekend
- Additional hours available to cover staff leave and sickness
- 6 days paid annual leave
- Training provided
Additional Information
- This role is subject to an enhanced DBS check (paid for by the Trust)
How to Apply
Applications must be made in writing, with a covering letter why your are applying and brief CV and submitted by 3rd April 2026.
Please email your application by clicking the ‘quick apply’ button.
Please include two references with your application.
References will only be contacted for the successful candidate.
Join us and play a key role in providing a welcoming experience for visitors while supporting important conservation work.
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