At Acorn, we believe in delivering excellence through teamwork, integrity, and a customer-first approach. Our culture is built on collaboration, accountability, and continuous improvement. If you thrive in a dynamic environment and want to be part of a company that values its people as much as its clients, this is your opportunity.
About the Role
We are looking for a proactive and highly organised Scheduler to join our growing operations team. This is a key role within the business, ensuring that engineers are scheduled efficiently and client call-out requirements are met to the highest standard.
You’ll be responsible for coordinating planned and reactive works, optimising resource allocation, and supporting engineers to deliver excellent service while meeting contractual SLAs and KPIs. This role would suit someone who thrives in a fast-paced, service-led environment and enjoys problem-solving in real time.
Location: Slough
Salary: up to £29500
Hours: 37.5 per week (Shift patterns: 7:00am–3:30pm & 9:00am–5:30pm)
Company Benefits
Company Events
Wellbeing Benefits – 24 hours turnaround GP appointment for the whole family
Key Responsibilities
Schedule and coordinate planned preventative maintenance (PPM) and reactive mechanical and electrical works
Optimise engineer schedules to maximise productivity while maintaining service quality and compliance
Act as the main point of contact for scheduling queries from engineers and internal stakeholders
Manage out-of-hours call-out rotas, overtime, holiday and sickness cover
Maintain accurate records within the CAFM system (Concept Evolution), including raising ad-hoc tasks
Monitor schedules in real time and adjust as required to respond to emergencies or priority work
Ensure KPIs and SLAs are met, escalating risks or capacity issues where necessary
Liaise confidently with engineers and colleagues via phone and email
What We’re Looking For
Previous experience in a scheduling, planning or coordination role within an operational or service-driven environment
Experience within mechanical and electrical services is desirable
Confident using CAFM systems (Concept Evolution experience is a strong advantage)
Strong organisational and time-management skills
Excellent communication skills with the ability to manage multiple stakeholders
Calm under pressure, proactive, and solutions-focused
GCSEs (or equivalent) in English and Maths
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