Customer Services Assistant (AMTEC, Bristol)

We are looking for a motivated Customer Services Assistant to provide a responsive reception service ensuring exemplary standards which exceed customer expectations and maintain the College’s outstanding reputation.

This is a full‑time position (37 hours per week) with normal working hours 08:00‑17:30 Monday‑Friday, flexible for business needs. Adjusted working hours and location may occur without notice to meet business needs. Early morning, evening and weekend work is essential for specific events and a mandatory element of the role.

Key Responsibilities

• Manage and provide outstanding reception services, ensuring an exemplary experience for all customers and upholding the college’s reputation as an outstanding learning and training provider.
• Manage the presentation and functionality of reception areas, ensuring high standards of appearance and operation.
• Handle radio calls for caretaking and first‑aid requirements, including emergency services contact.
• Support switchboard services by providing outstanding customer service to all callers and transferring calls efficiently to the most appropriate area/person within the College Group.
• Maintain a 95% answer rate for all phone lines into the college switchboard and adjust responses to ensure appropriateness for the whole College Group.
• Act as a team player, committed to working effectively and supportively with others both within the department and the wider college.
• Demonstrate a professional, warm, friendly manner with exceptional interpersonal skills.
• Exhibit a polite, effective and efficient telephone manner and customer service skills.
• Commit to the delivery of a wholly customer‑focused service.

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