Primary Care General Assistant

We are seeking a versatile and organised individual for a hybrid role combining medical reception, GP administration, and phlebotomy services.

Job Responsibilities

Patient Reception & Customer Service

• Welcoming patients and checking them in for appointments.
• Answering phone calls, managing inquiries, and booking appointments.
• Managing the patient waiting area and maintaining a professional environment.

GP Administration

• Processing patient registrations, referrals, and medical records.
• Handling incoming clinical post, emails, and electronic tasks.
• Utilising medical software (e.g., EMIS Web, SystmOne) to update patient files.
• Liaising with hospitals, pharmacies, and external healthcare providers.
• Performing venepuncture for adult patients.
• Correctly labelling, logging, and prepping blood samples for laboratory transport.
• Maintaining clinical hygiene, infection control, and strict safety standards.
• Managing clinic stock levels for phlebotomy consumables and other practice consumables.
• Monitoring and recording water and clinical fridge temperatures.

Phlebotomy Duties

• Performing venepuncture (blood draws) for adult and/or paediatric patients.
• Correctly labelling, logging, and prepping blood samples for laboratory transport.
• Maintaining clinical hygiene, infection control, and strict safety standards.
• Managing clinic stock levels for phlebotomy consumables.

Experience

• Experience of working within a nursing team.
• Experience of a clinical environment.
• Experience of working in a GP practice.

Qualifications

• Educated to GCSE level minimum.
• Certified and competent in Phlebotomy (Venepuncture).
• Exceptional communication skills and an empathetic patient manner.
• High level of administrative accuracy and attention to detail.
• Ability to multitask in a fast-paced medical environment.
• Strong IT literacy.
• Qualified to NVQ level 2 in Health and Social Care.
• Previous experience working within a GP practice or NHS environment.
• Proficiency with GP clinical systems.
• Knowledge of medical terminology and confidentiality protocols (GDPR).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check to confirm no previous criminal convictions.

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