Security Support Officer / Control Room Operator
PermanentLocation: King Street, LondonHours: Zero hours, variable shift (days and nights)Pay: £ 16.00 per hour
About the Role:
The Security Support Officer / Control Room Operator plays a key role in supporting the safe, secure and professional delivery of events and day‑to‑day security operations, while also contributing to a positive customer experience for employees, clients, visitors, contractors and guests.
- Engage confidently, professionally and positively with employees, clients, visitors, contractors and guests, ensuring a welcoming and reassuring security presence at all times.
- Deliver a high standard of customer service by assisting with directions, visitor queries, queue management, event flow, front‑of‑house activity and general support where required.
- Conduct regular patrols, checks and site observations, ensuring that any concerns are reported promptly and appropriate action is taken.
- Operate CCTV systems to monitor internal and external activity around the premises in line with the Client and Wilson James CCTV policies and procedures.
- Operate within the Security Control Room, ensuring the security of the room, its equipment, systems, records and data.
Benefits:
- Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in‑house training courses.
- Health and Wellbeing – Life assurance scheme, access to mental health support specialists.
- Access to an Online GP for you and your dependents.
- Financial support.
- Discounts on hundreds of retail sites.
- Cycle to Work scheme.
Qualifications:
- Door Supervisor Licence.
- CCTV Licence.
- Previous experience in a security, control room, customer service, hospitality, events or front‑of‑house environment.
- Excellent customer service and engagement skills, with the ability to interact confidently and professionally with a wide range of people.
- Good observational skills and the ability to identify, assess and report potential risks or concerns.
- Ability to manage confidential information and security‑related data with discretion and professionalism.
Equal opportunities statement:
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James’ commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability
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