Customer Service

Customer Service & Home Delivery Coordinator Location: Banbury  Salary: Up to 27k  Contract: Permanent / Full‑Time Are you passionate about delivering exceptional customer service and keeping operations running smoothly? We’re supporting a growing business that is looking for a confident, organised, and proactive Customer Service & Home Delivery Coordinator to join their team. This role is perfect for someone who enjoys problem‑solving, communicating with customers, and working collaboratively across different departments. What You’ll Be DoingProviding a high level of customer service via email and telephoneManaging and processing home delivery orders accuratelyLiaising with internal teams, warehouses, retailers, and delivery carriersResponding promptly to customer enquiries and transport‑related queriesHandling delivery issues, failures, and general service questionsInvestigating customer complaints and resolving them efficientlyEscalating complex issues to the Line Manager when requiredSupporting the Consumer Service Team Leader with KPIs, projects, and wider customer service initiatives What We’re Looking For Self‑motivated and able to work independently when needed Excellent verbal communication skills Strong organisational abilities and attention to detail Confident handling confidential information A team player who works flexibly to achieve shared goals Someone who takes ownership of customer issues and sees them through to resolution Comfortable working in a multicultural environment Able to work both independently and as part of a team Experience & Qualifications NVQ Level 3 in Customer Service, Administration, or equivalent Proven experience in a similar customer service or home delivery role Excellent telephone manner Strong IT and data‑entry skills, including experience with spreadsheets Background in a call centre, help desk, or similar environment is beneficial If you’re looking for a role where you can make a real impact, support customers, and be part of a friendly, collaborative team, we’d love to hear from you….