Customer Account Support Specialist

Dexcom Corporation (NASDAQ DXCM) is a global leader in continuous glucose monitoring (CGM).

You must have the Right to Work in the UK. Sponsorship is not available for this role.

Responsibilities

• Respond to customer questions, process orders, answer calls, and respond to emails.
• Support the Inside Sales Manager with tasks that help meet UK & Ireland business objectives.
• Support monthly objectives for revenue and new customer acquisition.
• Deliver exceptional account management, including generation of regular patient lists and renewals documentation.
• Deal with hospital/procurement related queries.
• Proactively follow up with hospitals to strengthen and grow relationships.
• Utilize Salesforce to organize daily activities and accurately record all customer interactions.
• Create reports using strong Excel skills.
• Develop in‑depth knowledge of Dexcom products and confidently handle enquiries related to self‑funded patients and their user journey.

Qualifications

• Minimum 2-4 years of related experience in customer account management and inside sales.
• High School diploma/certificate or equivalent.
• Proven track record of dealing with complex customer accounts.
• Excellent communication skills.
• Ability to make decisions and take initiative in a high‑pressure fast‑paced environment.
• Organized and detail‑oriented.
• Familiarity with NHS, CCG, Health Boards and Foundation Trust structure.
• Knowledge of diabetes desirable; willingness to learn is a must.
• Suitable for a college leaver; full training will be provided.
• Must live within commuting distance of the assigned Dexcom site (typically within an hour’s commute).

Benefits

• Access to life‑changing CGM technology.
• Comprehensive benefits program.
• Growth opportunities on a global scale.
• Career development through in‑house learning programs and qualified tuition reimbursement.

Work Arrangement

• Primary location at the assigned Dexcom site; part of the week may be worked from a home office.

Travel

• Travel required: 0-5%

#J-18808-Ljbffr…