Senior Technical Support & Escalations Specialist (EMEA)

HARVEY is seeking a Senior Technical User Operations Specialist in London with hybrid work options. You will own a high-volume support queue, escalate complex issues, and lead live calls to drive rapid resolution.

You will troubleshoot across APIs, integrations, and product behavior while mentoring peers and shaping scalable improvements. You will partner with Product and Engineering on bug investigations, produce clear reports, and help translate learnings into better processes.

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