Community Payback Operational Manager

Overview

To implement and manage the strategic direction for Unpaid Work (UPW), ensuring that contract requirements are delivered efficiently and in compliance with specified standards and quality to support the overall objective to reduce reoffending. This role will be regionally based reporting directly to the Head of Unpaid Work for their region. They will have direct line management responsibility for a mobile and dispersed team working across the region. Occasional out of hours working will be required on an on‑call duty rota to ensure that lone working staff have access to management support.

Responsibilities

• To provide effective management and leadership to the team and be accountable for the quality delivery of good practice and team performance.
• To be accountable for the safe and effective delivery of the court order and all associated risks including reputational, organisational, public and staff safety.
• To be accountable for the statutory link with risk management multi‑agency forums.
• Work collaboratively with internal and external stakeholders to maximise awareness of Unpaid Work, for example with court report writers, sentencers and partnership agencies.
• Engage with a range of community partners including the office of the PCC, local authority forums and community safety partnerships to promote the service, negotiate partnership agreements and to generate opportunities for new placements benefiting the local communities.
• To provide management oversight regarding the suitability of offenders for community payback including the placement of high‑risk offenders and those with specific risk or other needs.
• To recruit and proactively manage staff development, performance, attendance management, employee relations and diversity matters in line with HR polices.
• Oversee the development and assessment of suitable projects and provide a leading role and direction in work with partners and key stakeholders, and represent the Probation Service as appropriate to the role.
• To be accountable for asset and fleet management and equipment, and ensuring the most efficient means of service delivery by aligning resources to demand in a cost effective way whilst achieving the organisation’s strategic aims.
• To work with the regional Health and Safety Advisor and Health and Safety Committee and union colleagues to ensure that working practices meet statutory requirements and to investigate any Health and Safety or Information Assurance breaches and introduce necessary improvements.

Behaviours

• Delivering at Pace
• Managing a Quality Service
• Developing Self and Others
• Seeing the Big Picture
• Strengths

Qualifications & Experience

• Experience of managing staff working with challenging people in a practical work environment.
• Understanding of the role of the Probation Service in the Criminal Justice System and in a multi-disciplinary setting.
• Knowledge and understanding of the issues faced by victims of crime.
• Experience of risk management and assessment – understanding of multiagency risk assessment and management procedures.
• Experience of working under pressure and fulfilling demanding deadlines.
• Experience of working flexibly as a member of a team to achieve performance targets.
• Demonstrable achievements in managing/supporting change and effecting improvements in quality and efficiency.
• Well‑developed IT skills, including evidence of ability to interpret and apply performance reports.
• Experience of proactively championing diversity and inclusiveness both internally and externally.
• Management of Health and Safety policies and procedures and a working knowledge of Health and Safety legislation.
• Experience of effective administration and information systems.
• Level 3 Institution of Occupational Safety and Health or equivalent qualification (or ability to achieve this within 6 months of appointment).
• D1 Category Driving Licence.
• Ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.
• Requirement of regular weekend duty cover on a rota basis for which toil/flexi is provided in addition to enhanced weekend pay.

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