Senior Fraud Investigator and Data Analyst – Isle of Man, Jersey or Guernsey.

End Date

Tuesday 07 July 2026

Salary Range

£33,203 – £34,950

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

This is a full‑time, permanent role based in Isle of Man, Jersey or Guernsey. The role is only available to colleagues residing in, or holding a right to work permit for Isle of Man, Jersey or Guernsey.

Job Description

• JOB TITLE: Senior Fraud Investigator and Data Analyst
• SALARY: £33,203 – £45,287 – depending on location
• LOCATION(S): Isle of Man, Jersey or Guernsey
• HOURS: Full‑time, 35 Hours
• WORKING PATTERN: Hybrid working – at least two days per week, or 40% of time in the office

Colleagues with disabilities can be supported with workplace adjustments, including hybrid working expectations in line with our Flexibility Works policy.

What you’ll be doing

Deliver a range of high‑level technical business support tasks to produce high‑quality outputs which satisfy stakeholder needs, aid change initiatives, implementations and overall business decision‑making processes. May supervise a small team.

In this role you’ll

• Investigate suspected fraud and Economic Crime cases, using system intelligence, data, and customer information to identify risk, confirm activity, and support fair, customer‑focused outcomes.
• Engage directly with customers impacted by fraud and scams, providing clear, empathetic support and explaining investigation outcomes in a sensitive and proportionate way.
• Own and support Fraud and Transaction Monitoring Management Information (MI), ensuring data is accurate, timely and suitable for regulatory reporting, risk oversight and senior colleague insight.
• Safely and compliantly extract, manage and analyse data from Group systems such as GDW, EDH, PEGA and core fraud platforms to support investigations and MI production. Future development opportunity around Google Cloud Platform (GCP) as the group transforms to house all core data within GCP.
• Develop, maintain and enhance Power BI dashboards and reports, providing insight into fraud trends, losses, recoveries, rule performance and customer impact. Use Power BI, SharePoint and Power Automate to streamline MI processes, improve data controls, reduce manual effort and enhance reporting quality.
• Analyse Transaction Monitoring and Fraud rule outputs, using investigation findings and MI to assess effectiveness, identify emerging risks and inform rule optimisation. Contribute to root‑cause analysis following fraud events, translate learning into control improvements, enhanced customer protections and MI enhancements. Work collaboratively with Group Economic Crime, Fraud Operations, Risk and Technology teams to continuously improve fraud strategy, data quality and customer outcomes.

What we’re looking for

• Strong investigative and analytical skills, with confidence interpreting complex data to form evidence‑based judgements, collaboration and a solid focus on protecting customers and strengthening defences through insight.
• Experience or strong interest in fraud investigation and customer case handling, with an appreciation of customer vulnerability, fair treatment, good awareness of Economic Crime and Fraud risks, including current and emerging fraud trends.
• Experience producing and maintaining fraud or risk MI, with hands‑on capability in Power BI (or a strong desire to develop this skill). Technical confidence working with Power BI, SharePoint, Power Automate and data sources used in Financial Crime environments.
• Ability to explain data, insight and risk clearly to both technical and non‑technical colleagues.
• Confirmed ability to operate optimally in a fast‑paced environment, balancing investigation activity with MI deliverables.
• Confidence to challenge existing processes, suggest data‑ or automation‑led improvements and support continuous improvement.

Benefits

• A generous pension contribution of up to 15%
• An annual performance‑related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 24 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

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