Customer Service Agent – Cambridge

Responsibilities

• You welcome all customers upon arrival and gather feedback to improve their future rental experience.
• You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels.
• You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process.
• You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location.
• You work in various weather conditions and are willing to take on additional tasks to support business needs.
• Adaptability: You excel in a dynamic environment and can work under pressure, both independently and as part of a team.
• Attention to Detail: You have a keen eye for detail, ensuring accurate completion of all handover paperwork and vehicle inspections.
• Communication: You have strong communication skills, enabling clear and friendly interactions with customers, even in busy settings.
• Flexibility: You are open to work on a shift rotation to cover branch operating hours, ensuring continuous service.
• Driving License: You hold a valid driving license and bring a minimum of 12 months driving experience.

Qualifications

• Valid driving license.
• Minimum 12 months driving experience.

Benefits

• Competitive Compensation & Financial Security: Receive an attractive monthly salary, performance-based bonus, and a guaranteed monthly bonus. Secure your future with enrolment in SIXT’s pension scheme.
• Generous Time Off: Enjoy 22 days of annual leave, plus bank holidays.
• Training & Professional Development: Benefit from paid training sessions and a variety of development opportunities to grow your career.
• Exclusive Employee Benefits: Access special terms for SIXT car hire and extend perks to friends and family with our staff rental scheme.
• Wellbeing Support & Life Assurance: Stay healthy with the Yulife wellbeing app and enjoy peace of mind with in-service life assurance.
• Family & Employee Assistance: Benefit from family‑friendly policies and receive support through our Employee Assistance Programme.

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